Shipping & Delivery Policy

1. Nature of Service

Mahakalp provides a semantic code intelligence platform delivered entirely through cloud infrastructure. Our services include:

• Web-based dashboard accessible via any modern web browser
• API access for programmatic integration
• Cloud-based code indexing and search functionality
• Real-time semantic analysis and code intelligence

All services are delivered digitally over the internet. No physical goods, media, or materials will be shipped to you.

2. Service Activation

2.1 Instant Access

2.2 Activation Timeline

• FREE Tier: Instant access upon account creation
• Paid Tiers: Activated immediately upon successful payment
• Payment Processing: Typically completes within seconds via Razorpay
• Account Verification: Email verification may be required (instant process)

3. Service Delivery

3.1 Access Method

Access Mahakalp through:

• Web Application: Visit https://mahakalp.dev and sign in
• Dashboard: Access all features via your web browser
• API Endpoints: Integrate programmatically (Professional+ plans)
• Mobile Responsive: Access from any device with internet

3.2 System Requirements

Minimum requirements to use Mahakalp:

• Modern web browser (Chrome, Firefox, Safari, Edge - latest 2 versions)
• Stable internet connection
• JavaScript enabled
• No software installation required

3.3 Geographic Availability

Mahakalp services are available globally wherever internet access is available, subject to local laws and regulations. Some features may have regional variations based on data center proximity.

4. Service Provisioning

4.1 Account Setup

Upon successful subscription:

1. Your account is activated within seconds
2. Welcome email sent with login credentials
3. Dashboard access granted immediately
4. Usage quotas allocated based on your tier
5. API keys generated (if applicable to your plan)

4.2 No Delays

Unlike physical products, there are no shipping times, transit delays, or delivery schedules. Service access is instantaneous upon payment confirmation.

5. Service Continuity

5.1 Uninterrupted Access

As a SaaS platform, you maintain continuous access to Mahakalp throughout your subscription period. There is no concept of "delivery windows" or "out of stock."

5.2 Service Uptime

• We maintain high-availability infrastructure
• Services are designed for 24/7 operation
• Scheduled maintenance communicated in advance
• Status page available for real-time service monitoring

6. Subscription Changes

6.1 Upgrades

When you upgrade your subscription tier:

• Changes take effect immediately
• No waiting period or "shipping time"
• New features and quotas accessible instantly
• Pro-rated billing applied automatically

6.2 Downgrades

When you downgrade your subscription:

• Changes effective at end of current billing period
• No interruption to current service access
• Smooth transition to new tier limits

7. International Access

7.1 Global Availability

Mahakalp is accessible from anywhere in the world with internet access. There are:

• No customs duties (digital service)
• No import restrictions
• No shipping borders or limitations
• No additional fees for international access

7.2 Data Center Locations

Our infrastructure is distributed globally for optimal performance. Your data is processed and stored in secure cloud data centers, primarily in India.

8. Service Cancellation

If you cancel your subscription:

• Access continues until end of paid period
• No "return shipping" required (nothing physical)
• Data retention per our data policy
• Re-activation possible at any time

See our Refund & Cancellation Policy for details.

9. Technical Support

Instead of physical delivery support, we provide:

• Onboarding Assistance: Help getting started with the platform
• Technical Support: Integration and troubleshooting help
• Documentation: Comprehensive guides and tutorials
• Email Support: Contact support@mahakalp.dev

10. Payment Gateway Information

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Payment confirmation is instant, and service activation occurs immediately upon successful transaction.

11. Questions About Service Delivery?

If you have questions about accessing or using our service, please contact: